Call center agents need to be clear, prompt and precise with their responses, and speak English correctly job, pleasantly and intelligibly. This training provides an easy-to-follow, step – by – step course in building English-speaking skills, Accent, personality and job Interview skills for a call center. training will help you to learn all about call center functioning and where you fit in the big picture of service and operations in a call center. All it includes introduction, accent neutralization, essential skills, mock sessions etc.