Today how your organization delivers your products and services are as important as what they are. Competing goods and services don’t differ greatly from each other, so customers will choose where to shop based on the customer service they get. The only way to create customer satisfaction is to under promise and over deliver. It is the internal customers of an organisation that strive to provide satisfaction to their external customers.
Understand what are customers and customer service
Establish a positive attitude – Appearance, power smile, staying Energized
Identify and address customer need
Delivering customer service over the phone
Providing electronic customer service